• Instructional Software
• Instructional Software Tutorial for Members/Athletes
• Instructional Software Tutorial for Affiliates
• Video Camera and Connections
• Pop-Up Blockers
• New Items
• Training Facilities and Personal Instructor/Trainers
• General

Instructional Software

Q: How do I change my system Color Depth and Resolution or other Display settings?
A: Since the Professional and Home Edition software are video applications, your system Display settings can seriously impact the performance of the software. Your system Display settings can be changed through the Windows 'Display' control panel.

To change your color depth, please follow these steps:

1. If the Professional Version Software is currently running, exit the software.
2. Click the 'Start' button, point to 'Settings' and open the 'Control Panel'.
3. In the Control Panel window, double-click the 'Display' control panel.
4. In the 'Display Properties' window (as shown above), select the 'Settings' tab.
5. Under the 'Colors' section, select either "High Color (16 bit)" or "True Color (32 bit)" from the drop-down list.
6. Click the 'OK' button in the 'Display Properties' window.

To change your display resolution, please follow these steps:
(Continued from Step 4 above...)

5. Under the 'Screen area' section, select either a more suitable resolution such as '800 by 600 pixels' by adjusting the slider control.
6. Click the 'OK' button in the 'Display Properties' window.

Depending on your system configuration, you may need to restart your computer for the new display settings to take effect.

Q: Can highlight video clips that are used in the player profile be viewed in browsers other than Internet Explorer?
A: No, because the videos use Active X technology that is only available in Internet Explorer.

Q: Can I use a Macintosh system with the instructional software?
A: Unfortunately, no - the software is not presently configured to run on this operating system.

Q: Which file types are supported by the Home Version instructional software program
A: The Home Edition software supports the following video formats for video analysis:

AVI (appropriate decompressor may be required for 3rd party videos) MPEG (Extremely compressed or low resolution MPG/MPEG files may not support pause, step, or slow motion playback) M1V IVF

MOV format (Apple Quicktime) is not supported playback and analysis. Apple does not provide a Microsoft DirectShow filter for the .MOV format. This filter is required for video playback in the software's capture/replay engine.

RAM format (RealMedia) is not supported for playback and analysis. Realplayer is the only program that can play these file types.

Q: Do I connect my camera to the computer first or do I have to have the software open first?
A: You should have your software open first.

Q: When I get my video analysis lesson back, I cannot hear the sound. What might the problem be?
A: Audio is only captured when using a DV camcorder, DV deck (MiniDV or Digital 8MM format) or DV Bridge connected via IEEE 1394 (Firewire, i.LINK). Audio is not captured from any other device.

hen using a DV device, the audio stream is automatically recorded and is what the camcorder microphone picks up (live video capture), or what is already present on the DV cassette (VCR mode capture). The Home Edition does not capture audio from the PC microphone.

Captured audio is automatically replayed when the video is played at full speed. Audio playback is also available on other videos that already include an audio stream.

Q: When I click the "Live" button in the Home Edition software, the following error message appears. What can I do to correct this problem?
A: Error 80070057 indicates that the Home Edition software has received an illegal response from your video capture hardware. The driver that controls the video capture may have stopped responding, or you may have configured your capture card to use an unsupported video size, video format or compression codec.

When the Home Edition software switches into Live video mode, it first attempts to communicate with any DirectShow video capture device you may have installed in your system, and then reverts to using legacy Video for Windows (VfW) capture devices.

If this error occurs after another software error, you should first restart the Home Edition, or reboot your computer and see if the error returns. Many times, an problem with the video capture driver can cause the software to generate this error message, and exiting the Home Edition and restarting it will not reset the capture driver. In those instances you will need to reboot the computer to refresh the driver.

If this error appears immediately after changing a setting in the 'Home Software Options' dialog (accessible from the 'Setup' menu by selecting the 'Options...' item), restore the options to the original settings.

Q: When I click the "Live" button in the Home Edition software, the following error message appears: Sorry, it was not possible to open live video. Your system returned error code 80004005. What can I do to correct this problem?
A: Error 80004005 is a generic error and can be caused by several things. Usually, it indicates that the last specified capture device used is no longer available, or that no suitable capture device could be detected or initialized.

If you are using a Belkin VideoBus or other USB video capture device, try connecting it to the same USB port on your computer as it was connected to when you installed it.

If you are using a DV camcorder, ensure that it did not go offline and that the Firewire (IEEE 1394) cable is securely connected to both the camera and the computer.

If you have not yet installed a video capture device, or have not configured the Home Edition software to use it, click the 'Setup' menu and select 'Options...' to access the 'Live Video' options.

Your capture hardware should appear in one of the two device lists. If you are using an older capture device, it may appear in the 'Legacy VfW' list. However, most hardware (including DV Cameras) will appear in the 'DirectShow' list. If you do not see the device, you can try using the 'Microsoft WDM Image Capture' option listed in the 'Legacy VfW' list.

Q: I receive error 80004002 during the Home Edition startup, or when clicking the 'Live' video button. What can I do to correct this problem?
A: Your system may not have enough available Video RAM (VRAM) to properly display the live video overlay at your current display resolution and color depth, or you may have your desktop color depth set to an unsupported mode ('256 Colors' or 'True Color (24-bit)' modes).

Try changing your system display settings to use 'High Color (16-bit)' color depth on the 'Settings' tab of the Windows 'Display' control panel. If you have 8 MB of VRAM or more, the 'True Color (32-bit)' setting is recommended for optimal performance.

If your display settings are already configured to use 'High Color (16 bit)' color depth, try lowering your desktop resolution to free Video RAM. A resolution of '800 by 600 pixels' is suitable for use with the Home Edition software.

Q: When I click the 'Live' video button in the Home Edition software, I receive error 80040217. What can I do to correct this problem?
A: Error 80040217 indicates that the system cannot connect to a Video for Windows (VfW) capture device. By default, when entering 'Live' mode, the Home software will automatically attempt to use Video for Windows capture if it cannot initialize a DirectShow capture device.

If you have selected DirectShow as your capture device and are receiving this message, the software cannot initialize the DirectShow hardware, and also cannot initialize any Video for Windows hardware. If the DirectShow capture device is working properly and has been selected in the 'Options...' dialog under the 'Setup' menu, you may not have enough Video RAM (VRAM) to run the application at your selected color depth.

If you are using a legacy Video for Windows capture device and are receiving this message, make sure that another program is not simultaneously using your hardware, and that it is properly installed. (If the 'ATI Launchpad' program is running, disable it before starting the Home software.) If you still have difficulty with your capture device, try installing a different (preferably newer) device driver.

Q: I have videos of a non-supported format (such as WMV, MOV, or DVM) that I would like to use with the instructional software. How can I use these videos?
A:The Home Edition supports the following file formats:

• AVI
• MPG
• MPEG
• M1V
• IVF

The home software captures videos in the AVI file format. Other AVI files not created with the home software can usually be played within the software, provided the codec used to compress the video is installed on the system. Because there are too many variables beyond our control when creating a video file, we cannot offer support for problems that appear when using video files not created using the home instructional software.

MPEG and other supported formats can also be used within the home edition software, however the TRIM feature is not available. This is normal behavior for MPEG video, due to the way it is compressed. MPEG compression does save disk space, however it is at the expense of video quality. MPEG videos may not appear as sharp, may have video artifacts, and may also have a motion blurring effect when paused.

There are software programs available that will convert movies of an unsupported format to the AVI or MPEG format, and most work quite well, however we cannot offer support for software problems arising from the use of such a conversion program. There are many variables beyond our control that can cause a converted video to not play correctly within the home instructional software, and changes to the software playback settings can cause supported videos to function improperly. Any playback problem on a converted video must be corrected by making changes to the conversion program. It is recommended that any videos being converted to AVI are encoded using the MotionJPEG codec that is installed with the home edition software (mcmjpg32.dll).

Q: What is the difference between the Basic (free, download-able) version of the instructional software and the Home Version?
A: The basic or free version does not include some of the tools that the Home version does such as the split screen views. Further details are listed in the table below:

Feature	Basic	Premium
Record	*	*
Video Analysis	*	*
Use the Internet Academies	*	*
Print		*
Compare 2 videos		*
Auto (microphone)  record		*
Variable-speed playback		*

Q: Do I need to have the instructional software in order to view video?
A: No, you can view it in Microsoft Windows Media but you will not be able to upload video or send it to your locker without the instructional software.

Q: How can I have others view the videos in my locker?
A: You must give them your username and password. It is suggested that you keep your password as the word 'password' and that you use your first initial and last name as your username.

Q: Can anyone else get into my video locker?
A: No, not unless you give them your username and password. Only the CoachQuest staff can do this and we will periodically and randomly check video lockers to make sure the content is appropriate.

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Instructional Software Tutorial for Member/Athletes

To view the instructional software tutorial for members/athletes, click here.

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Instructional Software Tutorial for Affiliates

To view the instructional software tutorial for affiliates, click here.

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Video Camera and Connections

Q: What type of video camera do I need to use?
A: The most compatible camera is a digital video camera that has a Firewire port.

Q: What is the best method to transfer video from my camera to the PC and into the instructional software?
A: The easiest and most direct method of transferring video into your PC is through a Firewire (IEEE 1394). If your computer does not have a Firewire port, you will need to purchase a Firewire card or a video capture card.

Q: If you are experiencing problems with your Digital Video Camera, some systems may indicate it cannot locate the camera even though it is connected or the system may completely lock up for no reason at all.
A: NOTE: This applies only to MiniDV or Digital 8MM camcorders connected to your PC using IEEE 1394 (Firewire).

This answer is a compilation of setup tips and troubleshooting techniques to help explain the basics of Digital Video capture as well help determine the cause of connection problems.

If the instructional software is your first experience with using Digital Video hardware for video capture, you should read this answer even if you're not having any problems. You may learn something that could come in handy later on.

Background:

First, it is important to understand that the IEEE 1394 Firewire is not a 'video input' per se. The IEEE 1394 Firewire is a high-speed serial bus, very similar to USB except only much faster. Because this connection is extremely fast, it is ideal for transferring large amounts of data in very little time. This is ideal for transferring video in digital form directly from a camcorder. Therefore it has become a standard port on almost every model of MiniDV or Digital 8mm camcorder being manufactured.

Devices you attach to the IEEE 1394 Firewire port on your computer are recognized by your computer as actual computer hardware. Just like USB connected devices or any add-on 'cards' in your computer, camcorders or any other device connected to the IEEE 1394 Firewire are treated like any other hardware in your PC and require a driver to function correctly.

On Windows XP, 2000 and ME systems, the required camera driver already exists on your hard drive as part of the Windows Operating System and it is installed automatically when you first connect the camcorder. Windows 98SE users must insert the Windows 98SE CD-ROM in order to install the camera. Please check your camcorder manual for detailed installation instructions.

Once the camera has been properly installed, Windows performs what is known as 'handshaking' when you connect your camcorder to the computer. This process consists of Windows sending an information request to the camcorder and the camcorder responding with it's device name. Windows then activates the camera driver and adds the camcorder to a list of available DirectShow video capture devices.

As far as the instructional software is concerned, it simply checks this list of DirectShow capture devices at startup and defaults to the first available device for live video acquisition. The instructional software does not have any direct interaction with your camcorder, meaning the software isn't specifically looking to see if your camera is present, it is simply displaying a Windows generated list of available video capture devices and using what devices Windows says is currently available. If your camcorder isn't being recognized by Windows, it isn't going to be available in the software because Windows is telling the instructional software that the camera isn't there.

Troubleshooting:

The first place to check for problems is inside the instructional software. Use the Hardware Options > Live Video > DirectShow hardware menu to verify that your camcorder is listed as an available DirectShow device, and that it is also the selected device. To access that menu, use the steps below for the instructional software program:

Professional Edition 5.0: (Newer versions) Click the 'Live Video Options..' button on the Camera Troubleshooter window. (Older versions) Click Options > Hardware Options from the software startup page, or click and HOLD the LIVE icon for about 5 seconds while the software is running.

Home 2.0 Edition: Click Setup > Options

If there is no listing for 'Microsoft DV camera and VCR' listed in the DirectShow hardware list, Windows does not see that your camcorder is attached.

You can verify whether or not Windows has detected and installed your camcorder using the Windows Device Manager. To access this, use the directions for your operating system below:

All OS: Find the My Computer icon on your desktop and right-click with the mouse, then select Properties. Alternately, you can open the System icon in the Windows Control Panel if you do not have a My Computer icon or if your My Computer icon is actually a shortcut (some XP systems).

Windows 98SE/ME: On the System Properties window that appears, click the Device Manager tab. Windows 2000/XP: On the System Properties window that appears, click the Hardware tab, then click the Device Manager button.

For all operating systems: Your camera will always appear in the category 'Imaging Devices' when connected and functioning properly. If you do not have an 'Imaging Devices' category, Windows does NOT see your camera attached.

Q: I am having problems with my Firewire (IEEE 1394). Where can I get troubleshooting tips?
INFO: IEEE 1394 Device Not Detected (Win98 only) Q221823
http://support.microsoft.com/default.aspx?scid=kb;en-us;q221823 This article helps to troubleshoot Win98 DV camera issues not related to cabling or connection problems.

IEEE 1394 General Troubleshooting (Windows 2000) Q233307
http://support.microsoft.com/default.aspx?scid=kb;en-us;q233307
This article will help you troubleshoot problems with IEEE 1394 devices. While it is intended for Windows 2000 users, the same techniques can be used to troubleshoot problem devices in Win98SE, ME and XP.

Digital Video device does not work, even in Windows Movie Maker / My Computer Q272941
http://support.microsoft.com/default.aspx?scid=kb;en-us;q272941
This article will help you troubleshoot camera issues caused by non-Microsoft DV camera drivers.

Problems with two DV camcorders Q319739
http://support.microsoft.com/default.aspx?scid=kb;en-us;q319739
This is Microsoft's support standpoint for dual DV devices.

Problems installing Sony DV camcorder under Windows XP Q276327
http://support.microsoft.com/default.aspx?scid=kb;en-us;q276327
This article will help Sony DV camcorder users that are having difficulty installing their camcorder under the Windows XP operating system.

Hard disk (SCSI) performance problems in Windows XP Q308219
http://support.microsoft.com/default.aspx?scid=kb;en-us;q308219
This article will assist SCSI HDD users that are experiencing extremely poor disk performance.

Garbled Digital Video, Windows ME (using Cardbus IEEE 1394) Q294465
http://support.microsoft.com/default.aspx?scid=kb;en-us;q294465
This article is helpful for users experiencing digital interference or hang-ups using Windows ME on a laptop computer. This article is only intended for a particular problem, and does not address all possible reasons you would have digital interference problems when using a DV device.

IEEE 1394: DV camera not recognized when IEEE 1394 Hard Drive or Removable Disk is attached Q281286
http://support.microsoft.com/default.aspx?scid=kb;en-us;q281286
This article is helpful for dual DV camera users that also have a removable disk drive attached via Firewire (i.e. Iomega Peerless 10/20GB Cartridge drive)

Cannot render Digital Video on IEEE 1394 device Q271464
http://support.microsoft.com/default.aspx?scid=kb;en-us;q271464
This article is intended as a last resort for Windows ME users that cannot use a DV camera on their system. It may require additional support from Microsoft.

Q: When I replay my video at slower speeds, some elements tend to blur whenever they are in motion. Slower moving objects do not seem to blur as much or at all.
A: The shutter speed on your camera is too slow. This causes moving images to blur because the shutter is open for a long enough period for any objects in motion to move a significant distance before the shutter closes. The faster the objects move, the more blurred they appear. The blurring effect can be likened to jarring or moving a still picture camera while taking a shot, or trying to take a still picture of a moving object with slow speed film.

The only way to correct this is to increase the shutter speed on your camcorder, this cannot be corrected from a software standpoint. A faster shutter speed means the shutter is open for a much shorter amount of time, so moving objects do not move as much in a given frame, therefore they do not appear to blur as much.

Please check your camcorder manual for instructions on adjusting the shutter speed. Not all camera models allow you to manually select a speed, some only have a 'Sports' mode setting while others have no adjustment at all. 'Sports' mode is a dynamic adjustment, it raises the shutter speed based on the amount of light available up to the maximum speed possible for current lighting conditions. The Sports mode setting works best outdoors in direct sunlight, and will not work at all in poorly lit indoor hitting areas.

We recommend a minimum shutter speed of 1/500th second for indoor hitting areas. While a small amount of blurring may still be visible, it is much cleaner than the default 1/60th second setting and you won't run into underexposure problems.

If you're working outdoors, we recommend a minimum shutter speed of 1/1000th second, 1/2000th second is ideal if your camera allows it.

If you raise the shutter speed of the camera too high for the amount of light available, the camera's CCD will be underexposes, and your videos will appear very dark and grainy. The only way to eliminate that is to lower the shutter speed or increase the amount of available light.

Filming tips:

NEVER film with the sun in the background! Just like looking directly at the sun can damage your eyes, pointing a camera directly at the sun can permanently damage the camera's CCD (digital eye).

Other bright light sources that are in frame may trigger the camera's automatic gain control circuit and darken the image. You should always film with your light source behind or above the camera, but never in view.

Color quality and image clarity will be lowered when the shutter speed is increased. You must find a good balance between image quality and shutter speed for your filming area. The highest shutter speed setting on your camera will not always yield the best results.

Fast shutter speeds can cause strange color issues when filming under fluorescent lighting. Fluorescent lights cycle on and off rapidly faster than your eyes can see (60 times per second), however the camera's shutter is much faster and will sometimes capture a frame while the light is bright and other times while it is dim. This confuses the camera's white balance controls and it cannot accurately reproduce colors. Using high speed fluorescent ballasts or incandescent lighting is the only way to avoid this while filming indoors.

Q: I have a Sony VAIO and have problems when I attempt to use a digital video camcorder with the instructional software. A: Most Sony VAIO computer users that have a system preloaded with Windows 98se or Windows. This problem occurs because Sony has removed the generic Microsoft supplied DV camcorder drivers from your Windows operating system, and have replaced them with a Sony driver that functions only with Sony programs. In order to use your camcorder with any non-Sony applications, you must remove the driver and replace it with the correct version.

NOTE: This problem does not affect Windows 2000 and Windows XP users, as Sony is now including the Microsoft DV camera drivers on those systems. To change your drivers, first download the files listed below and save them to your desktop.

Sony Switcher Application: (NOTE: This file is also included on the Home Edition CD-ROM)
ftp://v1home.com/support/98se_fixes/switch.EXE (208Kb)

Windows 98SE DV camera drivers, set 1 (C:\windows\system)
ftp://v1home.com/support/98se_fixes/w98system.exe (194Kb)

Windows 98SE DV camera drivers, set 2 (C:\windows\system32\drivers)
ftp://v1home.com/support/98se_fixes/system32.exe (73Kb)

Once downloaded, double click the w98system.exe file to begin extraction. The "Extract to:" field must read C:\windows\system If this is correct, press UNZIP to unpack the files.

Once completed, double click the system32.exe file to begin extraction. The "Extract to:" field must read C:\windows\system32\drivers If this is correct, press UNZIP to unpack the files.

When these two files have been installed, you can run the switch.exe program to automatically switch the drivers. If you are unable to switch the driver files, please send a message to for more detailed information. If you must send an e-mail, please remember to include your VAIO model number and basic system specs.

Q: I own a Sony DCR-IP series MicroMV camcorder or MiniDisc camcorder and I cannot use the camera with the instructional software (this question applies only to cameras connected using the IEEE 1394 (Firewire, i.LINK) interface).
A: Sony IP series MicroMV cameras use a streaming MPEG-2 interface over IEEE 1394. This is not compatible or interchangeable with the DV format.

IP series MicroMV cameras can be used ONLY with the Sony video capture program included with the camera, they are not supported in ANY other video programs on the market at this time.

More information on the MicroMV format is available on the Sony website:

Sony MicroMV FAQ: http://www.sony.com.sg/micromv/qna.html

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Pop-Up Blockers

Q: I have problems getting into my video locker due to pop-up blockers. What can I do to resolve this issue?
A: If you know what pop-up blockers you have on your system, you can temporarily disable them. If you do not know, check your start-up tray usually located in the lower right portion of your screen. If you have Windows Service Pack 2 (SP2), the pop-up blocker is part of Internet Explorer. To disable the pop-up blocker, open the Internet Explorer web browser, choose Internet Options, choose the Privacy tab, choose Pop-Up Blocker Settings tab, type in the web address (i.e. www.coachquest.net), choose Add, Close and then OK.

If a pop-up occurs, you can also try using the CTRL key to get past it. If you still have problems and do not know what service you have that provides pop-up blockers, listed below is a partial list of the most common ones:

• Yahoo
• Internet Explorer
• AOL
• Earthlink
• Norton
• MacAfee
• AdSubtract
• Firefox

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New Items

Q: CoachQuest has player profiles for college prospects. Do you plan to have anything similar for the younger players?
A: Yes. We will be coming out with sports cards that younger players can create. They will fill out a template similar to the profile, either upload their photo or send it to CoachQuest to upload and we will print the sports cards and send them to you.

Q: What are some of the new things that might be coming out?
A: We are considering partnerships with various other companies that will provide some added-value products and services. Due to confidentiality reasons, we cannot mention all of them here but will place them as they occur in the New This Month and Coming Next Month tabs.

Q: When will the other services be available?
A: We will bring these programs online at the earliest opportunity possible. Any and all suggestions are welcome and we will try to fill as many requests as we can based on demand.

Q: Do you plan to have a sporting goods only membership?
A: Yes. We realize that the value derived from being able to buy sporting goods online at the most competitive rates might appeal to those who would not necessarily fit into the program as a member or affiliate. We plan to activate this membership in the late spring/early summer of 2005.

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Training Facilities and Personal Instructor/Trainers

Q: Where can I find a list of training facilities that use the CoachQuest instructional software?
A: On the main site home page, we will list in the tabs on the far right hand section the facilities that offer the CoachQuest program. You may also wish to read the information in the tab 'New This Month' or 'Coming Next Month' as well.

Q: Where can I find a list of instructors in my area?
A: CoachQuest will list instructors and instructor links (if they have a web site) on the main home page of the site. If you have a request, please email us and we will do our best to find someone for you.

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General

Q: How do I contact someone if I have a problem this section cannot answer?
A: First, if you have an Affiliate who sponsored you, try contacting him or her. Second, send an email to us. If we cannot answer the question via email, leave us your contact number and we will call you at a mutually convenient time.

Q: Is CoachQuest considered a recruiting service?
A: No. In order to be considered a recruiting service, CoachQuest would have to do the sending of the profiles to the colleges.

Q: Do non-subscription members get credits?
A: No. Only subscribing members get credits.

Q: What is a PDF file? What software do I need to be able to view these type of files?
A: A PDF file is a file extension that is associated with the Adobe software family of products. You can download the viewer-only version of this software for free from the Adobe site. To create PDF files, you will have to purchase the Adobe software and you can do so from this same site.

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